Category: Recruitment

Why technology research needs a network of users

A network of users is a group of people who have agreed to participate regularly in user studies. This enables researchers to have access to users who are representative of a target group of technology in development. User recruitment turns out much quicker and easier for researchers. Fraunhofer Portugal AICOS has its own network of users. Some practice Tai Chi, others prefer to play cards, some have the latest news, others remain faithful to the traditional cell phone, some take care of their grandchildren and the house and those who never miss an opportunity to travel. It is this diversity that makes our user network so special. We get different perspectives that we incorporate to create truly meaningful technology for people.

Informed consent in research

Those who participate in our activities already know. It is the moment when we inform the participants about the activity, explaining what it consists of (a questionnaire, a usability test, an interview), what is the objective and purpose, and framing it in the project in which it is inserted. Thus, participants have information about the activity and can freely decide whether they want to participate. We explain and respond to doubts or questions and provide a paper document, which they sign, and the person responsible for the project also signs.

Usability tests: 3 reasons to participate

Usability tests are crucial in the process of development of applications for mobile devices or of a website. For participants, there are benefits, too. We list tour top three benefits for participants.

  • 1 – Be the first to try new technology

Participating in usability tests allows you to discover applications and websites before their availability to the public. This is so much fun!

  • 2 – Express your opinion

We all like to get heard. In a usability test, researchers ask you to tell what aspects in the app please you and the aspects that annoy you. You can be sure researchers are truly interested in knowing what you think. This is because they can fix the issues you encounter while using the app or navigating the website, so that it has more quality when it is released to the public.

  • 3 – Be part of technological innovation

Your feedback helps shape the technology of the future. You will find it very rewarding in improving solutions in the field of well-being, health, security, agriculture, retail, energy, quality of life in old age and technology for communities.

To become a user tester, you can simply register here. When a study is available, we will invite you by phone or email.

Three tips to better manage a living lab

Actively and continuously engaging users is essential to drive a living lab that supports research projects. When a project identifies the need for users, whether it is to conduct user research or usability tests of innovative health and well-being mobile apps, COLABORAR should promptly provide users. Often we recruit the same user multiple times, if he/she fits in the inclusion criteria. Our statistics show that each participant have participated in 2.7 activities in average since the project started in November 2011. This implies that we are able to maintain the users in the network and it is one of the biggest challenges of managing a living lab.Throughout the last 8 years we tried and enhanced some strategies. Here are some of the lessons that have helped us being able to maintain volunteers “actives”, that is, willing to be invited to take part in research.

1 – Show appreciation of the importance of their contribution to research

2 – Maintain contact

3 – Building trust

We are pretty sure these tips will help you to successfully manage a living lab.

Time to celebrate

COLABORAR decided to celebrate the completion of 8 years of Fraunhofer AICOS’ own living lab, organizing a social gathering. Volunteers, researchers and the COLABORAR coordinator discussed together the current activities and the aspects volunteers enjoy the most and the least.

Over the last 8 years, with the help of volunteers, mainly from Porto, COLABORAR has supported more than 3000 research activities. Many people have contributed their time to enable researchers collect users’ feedback about innovative technologies for self-care and well-being. Moreover, they made possible an environment of discussion, share and social gathering that promotes the understanding of how older adults live, as well as their habits and needs.

Thank you all for the support and trust.

 

 

COLABORAR turns 8

This month we celebrate the 8th anniversary of COLABORAR, marking the 8th birthday of COLABORAR as a user network for gathering researchers and users.

Celebrating 8 years of COLABORAR makes us inevitably think back to early November 2011, when we were getting ready to initiate the project in Porto. We did the preparation work regarding administrative procedures to comply with the research regulations and good practices. Practicalities involving people visits, such as transportation, space and timing to fit users were also organized. Local social organizations were searched and approached to take part in an innovative project that would promote the contact of tech researchers with older adults. The aim was collect data about habits or needs, explore ideas and evaluate prototypes with representative users.

Recruiting older adults, mostly vulnerable to digital exclusion or with low confidence in using technology, was a challenge. However, they were willing to listen to our research proposal and then decided to take part. Techy users joined the network as smartphones and tablets were increasingly available. The demands of studies and their related inclusion criteria driven us to establish more partnerships. The online application form enabled geographically distant institutions to join the network. This resulted in a bank of 1100 participants.

COLABORAR has succeeded beyond our expectations. We will take this moment to celebrate the user network COLABORAR and all we have achieved. On behalf of the entire team, thank you to everyone who has joined us over the past 8 years. You helped us doing the following:

Understanding people to create technology.

How to recruit research participants in 4 steps

We are sharing the steps we follow when it comes to preparing for the recruitment of research participants for a usability session. Participant recruitment can be difficult, especially for a researcher just getting into Human Centered-Design, so we are sharing a few things that we always do to make the recruitment effective and easier.

These are the 4 steps:

1 – Define target users

The participants’ characteristics depends on the context of the study and the target users of the technology in study. For example, you may need active older adults who still are engaged in many physical or social activities and are technology proficients. Or it could be useful for you to gain insights from older adults who not usually engage with technology.

2 – Plan the test materials

The materials you are planing to use in a usability session for users to interact with should be taken into account when you recruit participants. paper prototypes are a good option to use with non-proficient users, because they eliminate the barrier of using a smartphone or a tablet. Thus, participants will be able to concentrate on understanding the workflow and focus on the tasks. On the other hand, when you are planning to conduct a usability test in the validation phase of the technology and therefore more functional and interactive prototypes should be used, proficient users are required.

3 – Provide context

Explaining the aim of the project briefly, as well as the materials to be used, day, time and duration of the session is very important when approaching a potential participant. This information allow participants to have an overall understanding of what the research is about, why you are doing it and what you expect from him/her. Bear in mind that you should emphasize that there are not good and bad answers, you just need him/her opinion.

4 – Pay attention to national holidays and festive seasons

Older adults often take mini-holidays and city breaks, usually close to a national holiday, weekend or festive season so to they can spend time with family relatives who still work. Therefore, it is not a good idea scheduling test sessions in this periods. Adapt your schedule to the participants’ availability, providing several options in the calendar.

These are practical tips that you can use in your next recruitment for a usability session. Let us know if you find it useful by contacting us (use the contact form).

Senior citizens as partners

In a research center where technology for senior citizens is designed and developed, to include them in the research process is essential to produce innovative technology for well-being and quality of life of the elderly.

Fraunhofer Portugal AICOS‘ Living Lab brings together researchers and senior citizens, promoting their interaction through partnerships with organizations in the community. Day-care centers, municipalities, senior residences, among other, adhered to this initiative. The Living Lab includes the voices of the elderly and facilitates the integration of their preferences into the technology that aims to match their needs. Hence, we aim for future technologythat acts as a companion and a tool that is truly easy to use. Researchers and senior citizens are building technology that in the future will enable older adults to keep their autonomy and participation both in family and in society.

More than 1000 senior citizens already joined the Living Lab COLABORAR. If you would like to join the group, please sign up here.

Scientific volunteering

Whether you are 18 or 80 years old, be part of innovation.

COLABORAR promotes a research approach that brings together scientists and stakeholders that have knowledge about a particular issue. It could be in the area of social assistance, healthcare services, public transportation or urban planning. Accordingly, social workers, healthcare professionals, ageing specialists and citizens are encouraged to engage in science. This is as simple as share their needs, priorities and preferences.

International organizations reccomend this collaborative model of research with the aim of improving outcomes. We are certain that our research is more valuable when it addresses the concerns of patients, professionals and users.

Be part of this initiative and influence the research we do. Shape technologies and technological services you will use. Your oppinion is important. To voluntarily engage in research, fill in the contact form.

3000 user research and testing sessions with users

We are happy to have achieved the milestone of 3000 user research and testing sessions!

In the last 7 and a half years, COLABORAR supported 3000 user research activities. Requirements gathering, user interviews, diary studies, prototype testing, card sorting, focus groups, in-person usability studies, surveys and pilot studies are the activities carried out.

The COLABORAR team could not be more glad. We learned many things during this time regarding the recruitment of people for research and testing, as well as about carrying research with users. For the next years, we expect to double this milestone!